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frequently asked questions

Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so its not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it. Especially once it leaves our warehouse, but we will do everything we can!

Order processing times are between 1 - 3 business days after the day you placed the order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing time may go up to 3 business days following the day you placed the order.

Our warehouse processes and and ships out all orders Monday - Friday (excluding major holidays). After placing your order, your package should be shipped out within 1- 2 business days after your order is placed, and you will receive an email with the tracking number soon after. Royal Mail is our primary carrier for UK customers and for countries/regions such as US, Canada, Europe, Australia & New Zealand etc. Depending on where you live, packages are delivered within 5 - 25 days from date of shipment.

Due to the size of our packages it should be delivered in one day.